Informacion de envio
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POLITICA DE DEVOLUCIONES
Return Policy:
- We offer a 30-day return guarantee from the date of receipt of your order. If you are not satisfied with your purchase, please follow these steps:
- Email our customer service team at jorgeisaac@jorgeisaacmedina.com within 30 days of receiving your order.
- Please provide details of your order, including the order number and the reason for the return.
- If you wish to exchange your product for another product due to a size issue please notify us. As shipping will be free of charge.
- We will provide you with a pre-paid return shipping label by email.
- Pack the items in their original packaging and enclose the return shipping label.
- Send the package to the address we will provide.
- Once we receive and process the return, we will refund the full purchase amount within 5 business days.
- You will be refunded the full purchase price within 5 working days.
25 years creating
With over 25 years of experience in the art world, my career has been a profound and fascinating journey. Before devoting myself almost exclusively to the creation of elephants, I travelled a path full of creative diversity, including the realisation of monumental works that led me to explore the great dimensions of art. Among these, one of the most important was the immortalisation of the iconic work of the Nobel writer Ernest Hemingway, The old Man and the Sea.
Which allowed me to understand the importance of form, detail and narrative in monumental art. Capturing the essence of man's struggle with nature in that work was a creative and personal challenge that was a milestone in my career. However, over the years, I felt a deep connection to another symbol of strength and wisdom: the elephant. This change transformed my art and led me to dedicate my creativity to conveying the values that elephants represent.
Frequently asked questions
The sculptures are made of high quality metal mesh, which gives them durability and a unique design, and the bases can be made of stainless steel or stone such as white marble.
The elephants are made of pieces of metal fabric, which I shape and sew together part by part to create the elephant. The elephant is hollow on the inside, but it is a consistent piece of work.
These in particular are only suitable for indoor use, for outdoor use I recommend the stainless steel elephants.
Avoid damp places, because although it is a high quality mesh it is preferable not to expose it to damp places, clean it with a cloth and a special liquid for metals and wipe it very gently.
Yes, each sculpture is handmade, which means that each piece has unique details, giving an exclusive touch to each creation.
You can base it on an elephant you have created before, suggest a special movement or try the Portraits of your soul mode, we offer customisation options. You can choose size, position of the elephant and some specific details.
You can send us photos of your space and we will advise you on the best way to integrate the sculpture, lighting is very important. If possible we offer an online simulation tool to visualize the sculpture in your environment.
We pack our sculptures securely to ensure they arrive in perfect condition. Shipping costs and times will depend on your location.
Sculptures vary in size depending on the model.
We offer detailed sizes in the product sheet of each piece.
The elephants in mesh do not usually exceed 25 cm in length and 25 cm in height.
Once received and installed as long as the maintenance instructions are followed
All our sculptures have a 2 year guarantee covering manufacturing defects or problems arising from their production.